Jordan Air, a trusted heating ventilation and air conditioning service company that also specializes in energy solutions and plumbing, earned its sterling reputation through honesty, integrity and hard work.
And the family business started with a dream.
Founder Donnie Jordan graduated from Oconee County High School in 1983 and Athens Technical College several years later. He worked various jobs before starting his own business at age 27. Jordan Air had modest beginnings in 1993 with Donnie working as the sole employee from his carport. He went five years before he drew a salary, lived on a tight budget and didn’t have to borrow much money.
“I was pretty ambitious,” said Donnie, explaining that the company has outgrown a number of buildings, expanded to five counties and now employs about 85 employees. “You have to have the passion.”
And 2021 marks a big milestone with the announcement that Donnie’s son, Nathan, is taking the reins as general manager.
“My whole life has been wrapped around the business,” said Nathan. “I learned a lot about business at the dinner table.”
Nathan remembers tagging along to service calls as a child and answering the phones. Entrepreneurship was indeed in his blood, and he will now lead the company with the values that his parents instilled in him.
Nathan’s mother, Carolyn, joined the business in 1997. With a degree in accounting, she has run the office side of the business. Nathan’s wife, Lauren, has also been integral to the company.
Nathan’s brothers are part of the family business as well. His brother Jeremiah, is a field supervisor who is about to graduate from Athens Tech. His youngest brother, Isaac, is still in high school but already looking forward to working this summer.
Jordan Air is known for its excellence in home performance and energy efficiency, but the local business is also committed to community partnerships and philanthropy.
In addition to being connected to several chambers of commerce, Jordan Air is a benefactor to Extra Special People, a nonprofit that provides summer camp and activities for children and young adults with disabilities. Nathan’s cousin is a big participant of ESP’s programs. This year, Jordan Air will donate a minimum of $25 to the ESP Jordan Air Scholarship Fund for every heating and cooling system they sell.
Last summer, Jordan Air also helped deliver meals for schools and Christmas gifts for children in need.
“You have to give back to the community that gives to you,” said Donnie.
During the coronavirus pandemic, service technicians have taken extra protections for the safety of customers, including wearing gloves and masks. But thinking about the customers’ needs has been a hallmark of Jordan Air since the very beginning.
“As a small business owner, you want to put yourself in the shoes of your customers,” said Donnie. “You want to see things from their perspective.”